People shaking hands at a board meeting

Careers

If you’re looking for a new career opportunity where you can make a difference in people’s lives, you may find what you’re looking for here at First State Bank.


We've been built on belief since 1884. Many things have changed since then, but our beliefs remain the same.
We believe in rural communities. / We believe in the value of hard work. / We believe in looking you in the eye and telling you the truth. / We believe in doing what's right. / We believe your value has nothing to do with money. / We believe how you treat people matters. / And we believe when we build up our customers, our communities, and each other, we can make a lifelong difference. 
Faith, family, then work.
That's what we always say.
We believe one's faith and family are
most important. They come first.
If you're taking care of those priorities, 
we believe everything else will fall into place. 

THIS IS REFLECTED IN OUR 
WORDS AND ACTIONS.
 
We strive to put people first.
For us, it's not just the right way to 
do business, it's the only way. 
Whether we're talking about the people
in our house, the people on this team, 
or the people in our community, they are 
all family, and deserve to be treated that way.


We believe in each other
This organization can only be successful when everyone on our team is successful. It's not just about numbers on a spreadsheet. It's about helping each other grow and being there for each other. Without that, it's awfully hard to be there for customers. 

There is unlimited potential in this team when we support each other. So we roll up our sleeves. We put our heart into it. And we get the job done. When you're this dedicated, it's easy to trust - to believe - that others are just as dedicated. 

AND THEY ARE.
I'm in.
I believe I can make a 
difference at First State Bank




Current available positions
Job Description
Job Title: Customer Service Representative (CSR) – Full-Time
Reports To: Banking Center Manager
Prepared Date: June 2, 2025
Approved By: Human Resources

Job Summary:
A Customer Service Representative (CSR) is responsible for providing exceptional service to customers by handling inquires, processing transactions, resolving issues, and promoting bank products & services. A CSR serves as the first point of contact for customers and plays a key role in maintaining customer satisfaction and loyalty.
 
Key Responsibilities:
  • Greet customers and assist with daily banking needs including deposits, withdrawals, transfers, and account inquiries
  •  Provide information on bank products and services; cross-sell and upsell as appropriate
  • Handle customer complaints and issues in a professional and timely manner
  • Open and close accounts, update customer information, and assist with account maintenance
  • Educate customers on digital banking tools (mobile app, online banking, ATMs, e-statements)
  • Ensure compliance with bank policies, procedures, and regulatory requirements
  • Maintain accurate records of customer interactions and transactions
  • Refer complex issues to the appropriate departments (e.g., loans, fraud, compliance)
  • Balance cash drawers and maintain proper documentation
  • Support branch goals and participate in team initiatives and sales campaigns
  • Has a basic understanding of the consumer products and services offered by First State Bank
  • Presents a neat and professional appearance
  • Maintains a neat and orderly work area
  • Applicant must be customer oriented and willing to follow the strict guidelines of customer service at FSB.
  • Will include other duties as assigned including First State Bank’s Standard of Performance
Qualifications & Experience
  • High School diploma or equivalent
  • Strong communication and interpersonal skills
  • Ability to multitask, prioritize work, and meet deadlines
  • Basic computer skills and familiarity with banking software
  • Attention to detail and a commitment to accuracy and confidentiality
  • Positive attitude, professionalism, and a teamwork & customer-focused mindset
Job Description
Job Title: Customer Service Representative (CSR) – Part-Time
Reports To: Banking Center Manager
Prepared Date: June 2, 2025
Approved By: Human Resources

Job Summary:
A Customer Service Representative (CSR) is responsible for providing exceptional service to customers by handling inquires, processing transactions, resolving issues, and promoting bank products & services. A CSR serves as the first point of contact for customers and plays a key role in maintaining customer satisfaction and loyalty.
 
Key Responsibilities:
  • Greet customers and assist with daily banking needs including deposits, withdrawals, transfers, and account inquiries
  •  Provide information on bank products and services; cross-sell and upsell as appropriate
  • Handle customer complaints and issues in a professional and timely manner
  • Open and close accounts, update customer information, and assist with account maintenance
  • Educate customers on digital banking tools (mobile app, online banking, ATMs, e-statements)
  • Ensure compliance with bank policies, procedures, and regulatory requirements
  • Maintain accurate records of customer interactions and transactions
  • Refer complex issues to the appropriate departments (e.g., loans, fraud, compliance)
  • Balance cash drawers and maintain proper documentation
  • Support branch goals and participate in team initiatives and sales campaigns
  • Has a basic understanding of the consumer products and services offered by First State Bank
  • Presents a neat and professional appearance
  • Maintains a neat and orderly work area
  • Applicant must be customer oriented and willing to follow the strict guidelines of customer service at FSB.
  • Will include other duties as assigned including First State Bank’s Standard of Performance
Qualifications & Experience
  • High School diploma or equivalent
  • Strong communication and interpersonal skills
  • Ability to multitask, prioritize work, and meet deadlines
  • Basic computer skills and familiarity with banking software
  • Attention to detail and a commitment to accuracy and confidentiality
  • Positive attitude, professionalism, and a teamwork & customer-focused mindset








If you are interested in becoming a member of the First State Bank team, please send your resume via email to jobs@fsb4me.com — or submit your resume in person at any of our convenient locations or by mail to:

First State Bank
Attn: Human Resource Dept
19230 St. Rt. 136
Winchester, OH 45697

If you have any questions, please call our Human Resource Department at 937-695-0331.

Thank you for your interest in becoming a member of the First State Bank team. We will review your qualifications and contact you if they match our available position requirements.

First State Bank is an Equal Opportunity Employer.